A Simple Example of a Text Modal


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File a Complaint

/ File a Complaint

Know any business behaving anti-competitively? Make a Report to the PCC!

The Philippine Competition Commission (PCC) welcomes helpful information from the public for possible violations of the Philippine Competition Act, its implementing rules and regulations, and other competition law.

You may report the conduct through any of the following means:

1. E-Complaint Portal
2. Filing a Verified Complaint with the PCC

A verified complaint from an interested party must contain the following:

1. Complete name, address, email and contact number of complainant;
2. Identity of the Entity complained of;
3. Acts constituting the violation of the PCA, its implementing rules, or other competition laws;
4. Documents and other materials supporting the allegations;
5. A statement of the present status of any other case or proceeding involving substantially similar facts, issues, and Entities, and an undertaking to inform the Commission of any such case or proceeding within five (5) days from knowledge thereof; and
6. Verification - A statement that the interested party has read the allegations and verified that these allegations are true to the best of his/her knowledge and can be supported by records.
 

For more information on the process for filing verified complaints, please refer to the 2017 Rules of Procedure of the PCC.

Contact Us

Other Complaints

In some cases, you may want to refer your concerns to an industry regulator.

Specific Concern

Agency Concerned

Contact Information

Non-payment of Taxes

Bureau of Internal Revenue

(02) 8538-3200

contact_us@bir.gov.ph

Non-issuance of official receipts or sales invoice

Bureau of Internal Revenue

(02) 8538-3200

contact_us@bir.gov.ph

Illegal Business Permit / No Business Permit

Business   Permit    and    Licensing Office of the Local Government Unit concerned

Please call the municipality or city where the business is located

Travel agencies (request for refund)

Department of Tourism (DOT)

Standard Monitoring and Enforcement Division

DOT hotline at 1-386

(02) 8459-5200 local 216

feedback@tourism.gov.ph cvcruz@tourism.gov.ph

Defective manufactured products

Department of Trade and Industry (DTI)

Consumer Protection: DTI Hotline at 1-384

(02) 7751-0384

(02) 7791-3100

0917-834-3330

ask@dti.gov.ph

Complaint against an online seller, including Lazada, Shopee, Zalora

Department of Trade and Industry (DTI)

Fair Trade Enforcement Bureau:

(02) 8215-1165

(02) 8811-8234

0917-137-8234

0917-137-3796

fteb@dti.gov.ph and eco@dti.gov.ph

 

E-Participation: https://ecommerce.dti.gov.ph/ecommerce- philippines-2022/e-participation/

Legal remedy

Integrated Bar of the Philippines (IBP)

National Center for Legal Aid Department

(02) 8631-3013 local 120, 122, 123

legalaid@ibp.ph

 

Information Desk:

(02) 8631-3016 to 3018

(02) 8634-4696

0919-095-5859

Banks, non-bank financial institutions, pawnshops, and credit cards

Bangko Sentral ng Pilipinas (BSP)

(02) 8811-1277

bspmail@bsp.gov.ph

Lending and financing companies, and online lending apps

Securities and Exchange Commission (SEC)

Financing and Lending Company Division flcd_complaints@sec.gov.ph

 

Enforcement    and    Investor    Protection Department

(02) 8818-6047

epd@sec.gov.ph

Cybercrime (online harassment)

Philippine National Police (PNP)

Anti-Cybercrime Group

(02) 8723-0401 local 7491

0961-829-8083

0915-589-8506

acg@pnp.gov.ph

Cybercrime

National Bureau of Investigation (NBI)

Cybercrime Division

(02) 8524-8216

cybercrime@doj.gov.ph

Data Privacy Concerns

National Privacy Commission (NPC)

(02) 8234-2228 local 114 or 115

0905-506-1478

0970-818-0555

complaints@privacy.gov.ph

Telecommunications (PLDT, Skycable, Globe, Smart, DITO)

National Telecommunications Commission (NTC)

Public Assistance Hotline 1682 consumer@ntc.gov.ph

Airlines concerns (delayed flights, refund of flight tickets)

Civil Aeronautics Board (CAB) of the Department of Transportation

Public Assistance Hotline 165-66

(02) 8853-7259

(02) 8854-5996

Online Passenger Complaint Form: https://cab.gov.ph/online-passenger- complaint-form